Privacy Policy

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you

We collect personal information when you register for our services. This is processed by Phoenix 10 for the following purposes:

  • To provide goods and services requested
  • Administration
  • Marketing

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

Marketing purposes

We collect directly:

  • The IP address of visitors to our web pages.
  • The email addresses of only those who communicate with us via email or via a webform.
  • Aggregated information on what pages consumers access or visit and information volunteered by the consumer, such as enquiries submitted through the contact form.

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at the below address.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you consent, to email you about other products and services we think may be of interest to you.

Phoenix 10 will not share your information for marketing purposes with other companies.

If you supply us with your postal address you may receive periodic mailings from us with information on new products and services. If you do not wish to receive such mailings, please let us know by calling us at the number provided, emailing us at the below address or writing to us at the below address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding projects or enquiries they have placed online.

Security

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you through our site. The data on our workstations uses encryption, with backups held on encrypted drives separately. All workstations are protected with complex passwords.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the below address. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. If you are concerned about how your information is used, you should check back at our website periodically.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.allaboutcookies.org.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

With respect to Ad Servers: We do not partner with any ad server companies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our web page. This privacy policy was last updated on 23 May 2018.

How to contact us

By email:
rise@phoenix10.design

By telephone:
01256 533910

By post:
Phoenix 10 Limited
Office 210
54 Southern Road
Basingstoke
Hampshire
RG21 3EA